AIRZONE | FAQ

WHAT CAN I EXPECT?

QUESTIONS?

FAQ

You can expect lots of fun! Our suspended nets create a sensation of walking on the moon and our various themed zones enhance your experience on the net. Dive and swim in our AIRZONE ball pit (due to COVID-19 SMM restrictions the ball pit activity has been replaced), crawl through the maze, climb to the top and try our slides, or simply chill out and 'lepak' on the nets!

WHERE IS AIRZONE LOCATED?

We are located on Level 2 (North Atrium) of City Square Mall, 180 Kitchener Road Singapore 208539

Nearest bus stops - Kitchener Road (Before Tai Hoe Hotel, 07231) 21, 125, 130 Serangoon Road (Outside Sri Srinivasa Perumal Temple, 07211) 21, 23, 64, 65, 66, 67, 125, 130, 139, 141, 147, 857, NR6

Nearest MRT station - Farrer Park MRT

WHAT ARE THE OPENING HOURS?

Ticket sales open daily from 10am.

First session begins at 10:00am.

Last session begins at 7:20pm (Off Peak) / 8:30pm (Peak).

Opening hours are subject to change without notice.

WHAT ARE THE AGE / WEIGHT / HEIGHT RESTRICTIONS?

All guests are required to be below 120kg. There is no age restriction but all guests must be able to climb and walk on the nets unassisted.

Children below 90cm in height must be accompanied by a supervising adult, who will require a separate ticket, into AIRZONE. Children between 90cm and 135cm must be supervised by an adult in the immediate vicinity (outside AIRZONE).Please visit our Rules of Fun or Your Visit pages for more information.

There are relatively few restrictions and almost everyone is welcome to enjoy AIRZONE!

IS AIRZONE SAFE FOR KIDS?

Yes we are completely safe! The nets are especially designed for kids - to encourage exploratory and creative free play in a unique elevated playground - suspended by safety nets. We comply to industry standards and amusement ride safety regulations for the design, operation and maintenance of all our activities. We also thoroughly check and inspect the nets daily before operations.

Children below 90cm in height must be accompanied by a supervising adult, who will require a separate ticket, into AIRZONE. Children between 90cm and 135cm must be supervised by an adult in the immediate vicinity (outside AIRZONE).

Please visit the Our Commitment and Plan Your Visit pages for more information.

HOW MUCH WEIGHT CAN THE NETS HOLD?

The nets are structurally ‘over-engineered’ to hold a lot more weight than required. Each layer of nets can hold a whopping 7,350kg/m2! This means it can comfortably hold two fully laden Singapore passenger buses lying on their side (weighing 19 tonnes but spread over 36m2 each when lying on its side). Just to be extra safe – an extra layer of net has been added at the bottom of AIRZONE….to catch any buses that might fall through!

IS IT DANGEROUS TO HOLD TOO MANY PEOPLE ON THE NETS?

How many people should be allowed on the nets? We only allow a maximum of 59 pax at any one time on AIRZONE, with an allowable distribution of 20 pax on each level. Since the nets have been over-engineered for safety it is almost impossible to overload them. The nets have a working safety guide of allowing 7 people per square metre of suspended net (which is practically impossible to exceed). The only way to physically achieve this is by stacking people on top of each other vertically...like a ‘tau pok’!

WILL MY FEET HURT?

As the AIRZONE suspended nets are taut, we welcome our AIRSTRONAUTS to wear their own footwear. We recommend secure closed toe shoes. We provide shoes on site, subject to availability. Socks are also available for sale. Sorry no slippers, strapless heels or high heels. You can save them for a night out on the town!

ARE THERE ANY DISCOUNTS FOR TICKETS?

Discounts are subject to availability and cannot be used in conjunction with any other offer, promotion or discount. Management's decision is final.

All ticket prices are inclusive of the prevailing rate of Goods & Services Tax but may exclude the delivery or collection charges depending on which options you choose. Additional charges will be listed in the terms and conditions of your booking platform.

WHAT IS INCLUDED IN THE TICKET PRICE PUBLISHED ON THE

WEBSITE?

ARE THE TICKETS TRANSFERABLE?

Each purchased ticket may be used by a different patron. However, please note that tickets are non-transferable on the day of visit and are only valid for one day’s entry and/or the date specified on the ticket. Re-entry to AIRZONE is not permitted.

CAN I PURCHASE A TICKET ONSITE?

Yes - AIRZONE tickets can be purchased on LVL 2 at City Square Mall. But do purchase tickets early as once capacity is reached, there may be restrictions on entry and a hold on tickets sold.

I SAW A LOWER PRICE ON ANOTHER WEBSITE. ARE THE TICKETS VALID?

Yes, they may be valid if they are purchased from our authorised resellers and their websites. However do check that they are being sold by authorised resellers. Currently our authorised resellers are....Any ticket found to be obtained from an unauthorised source, including unauthorised online resellers will be immediately void.

WHAT ARE THE PROVISIONS FOR GUESTS WITH DISABILITY OR LIMITED MOBILITY?

Due to the nature of the nets, access for guests with limited mobility is limited due to evacuation and safety restrictions. However, AIRZONE can explore providing targeted special needs access or participation options for our group activities (eg.- Silent Disco, Laser Tag) without accessing the nets for an inclusive experience. For accessibility information for those with disabilities, please refer to our Cerge information link.

WHAT SHOULD I BRING?

Yourself and your friends and family.

Your wallet.

Confirmation Email - Soft copy is accepted

Your ID for identification purposes.

WHAT SHOULD I WEAR?

Clothes!

Yes, any type of clothes are suitable but do wear something comfortable for active exercise, walking and possibly walking on a soft bouncy surface. Skirts are not advisable. However shorts are available for those wearing skirts and dresses who still wish to play (subject to availability). High heels or stilettos are strictly prohibited.

All guests are required to be in secure close-toe shoes on the nets. We provide sale of socks and shoe loans (subject to availability).

WILL I BE ABLE TO RE-ENTER AIRZONE IF I LEAVE?

Yes. Re-entry is allowed as long as wristband is not removed or torn.

WHERE CAN I PUT MY BELONGINGS?

There are lockers and storage facilities at AIRZONE. No loose items are allowed on AIRZONE so please place any valuable items, including coins, loose jewellery, unattached mobile phones in the lockers provided. AIRZONE accepts no responsibility for the theft, loss or damage of personal belongings on or off the site.

ARE MOBILE PHONES ALLOWED ON THE NETS?

For safety reasons mobile phones are only allowed in the nets if they are secured with a ‘hands-free’ mobile phone holder/pouch. Refer to our staff if you are not sure if your type of holder is acceptable. If you really want to grab that ‘selfie’ on the AIRZONE nets, approved phone holders are available for purchase at only $7.50 (SGD) each. Selfie sticks are strictly prohibited on AIRZONE.

DO I NEED TO BOOK IN ADVANCE?

To avoid disappointment, it is advisable that you book your tickets in advance. You may purchase tickets from the ticket counter at the gate but if you plan to come on the weekends, there may be capacity limits and priority will be given to guests who have booked in advance online.

CAN I PAY ON SITE?

We are only accepting cashless payment!

Tickets can be purchased on site with NETS, PayLah, Visa, Mastercard, UnionPay, Grabpay, ShopeePay and KrisPay are accepted.

WHAT IF I HAVE MORE QUESTIONS?

Speak to our crew to find out more. Please email info@airzone.sg